Refund policy
Return & Refund Policy
At SnapGoodies, every order is made especially for you using the photos you upload during checkout.
Personalized Products
Because all of our products are personalized and made to your individual specifications, they cannot be returned or exchanged simply because you changed your mind after production has begun.
This is in accordance with applicable consumer protection laws regarding custom-made and personalized goods.
If There's a Problem
Your satisfaction is very important to us.
If:
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your order arrives damaged,
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you receive the wrong items,
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or there is a manufacturing defect,
please contact us within 7 days of collecting your order.
Email: hello@snapgoodieskrakow.com
Please include:
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your order number,
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a short description of the issue,
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and clear photos showing the problem.
If the issue is confirmed, we will, at our discretion:
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remake the product,
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replace the affected item,
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or provide an appropriate refund.
Photo Quality
The final quality of your magnets depends on the quality of the photos you upload.
SnapGoodies is not responsible for issues resulting from low-resolution, blurry, dark, or heavily cropped images supplied by the customer.
Contact
If you have any questions, we're always happy to help.
If we notice that one or more uploaded photos may not produce the best possible result, we may contact you before production begins to sugge
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@snapgoodieskrakow.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@snapgoodieskrakow.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@snapgoodieskrakow.com.
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